e2bet's Privacy Policy
The security of your personal information is e2bet's top priority. This policy describes what information we collect, how we use it, and how we keep it safe.
Introduction and Scope
e2bet is an online gaming and betting platform serving Bengali-speaking users in Bangladesh. This privacy policy ("Policy") applies to the use of our website, mobile app, and all related services.
By creating an account on our platform or using our services, you are considered to have given your consent to the collection and use of information as described in this policy. If you have any objection to any part of this policy, we recommend reading our Terms and Conditions and, if necessary, refraining from using our services.
This policy may change over time. For any significant changes, we will post a notice on the platform or inform you at your registered email address. Continued use of our services after changes have been made will be considered as your acceptance of the updated policy.
Scope of Data Collection
e2bet collects user information in several ways. The types of information are described in detail below:
2.1 Registration and Account Information
When you open an account with e2bet, the following information is collected:
- Full name and date of birth (for age verification — no one under 21 may open an account)
- Mobile number and email address
- Residential address
- Your chosen username and password (passwords are stored in encrypted form and are never stored as readable text)
2.2 Identity Verification Information (KYC)
To ensure security and transparency in financial transactions, we may request certain documents for identity verification, such as:
- National ID card (NID) or a copy of your passport
- Proof of ownership of a mobile wallet account (bKash, Nagad, Rocket, or Upay)
- A relevant document as proof of address
2.3 Financial Transaction Information
During deposits and withdrawals, the associated mobile wallet number, transaction amount, and date are recorded. We do not store complete card or wallet credentials — only the identifiable portion is retained.
2.4 Automatically Collected Information
Some information is collected automatically while using the platform:
- Device type, operating system, and browser version
- IP address and approximate location
- Cookie and session tracking data
- Which pages were visited on the platform, when, and for how long
- Gaming activity — which games were played, bet amounts, and results
Purpose of Data Use
e2bet uses collected information only for specific, clear, and lawful purposes. We never process information in an irrelevant manner.
3.1 Service Delivery and Operations
- Account creation, verification, and management
- Deposit and withdrawal processing
- Activating bonuses and promotional offers
- Storing gaming history and transaction records
3.2 Security and Fraud Prevention
- Detecting and preventing suspicious transactions
- Preventing multiple account operation or bonus abuse
- Detecting unauthorized login attempts
- Age verification — confirming 21+ age
3.3 Customer Support
Relevant account information is used to enable our 24/7 live chat and email support team to resolve your issues.
3.4 Responsible Gaming
We analyze gaming behavior to identify problematic patterns and contact members when needed. Our Responsible Gaming guidelines operate on the basis of this information.
3.5 Service Improvement
- Identifying and resolving technical issues on the platform
- Analysis to improve user experience
- Planning new features and game categories
3.6 Communication and Marketing
With your consent, e2bet may send promotional messages, new offers, or service-related information. You may opt out of these communications at any time.
Data Protection Measures
e2bet takes industry-standard technical and organizational measures to keep your personal information safe.
4.1 Technical Protection
- All data transfers are secured using SSL (Secure Sockets Layer) encryption
- Sensitive information (such as passwords) is stored in hashed form and is never kept as readable text
- Server-level protection is ensured through firewalls and intrusion detection systems
- Regular security audits and vulnerability tests are conducted
4.2 Access Controls
- Only authorized staff may access personal information, and only on a need-to-know basis
- All staff operate under confidentiality agreements
- Multi-factor authentication is used for internal systems
4.3 Your Responsibilities
No matter how strong our measures are, your own security matters too. We recommend not sharing your login credentials (username and password) with anyone. Keep your password strong and unique, and log out after using an unfamiliar device.
Sharing Information with Third Parties
e2bet does not sell your personal information to third parties for commercial purposes. However, necessary information may be shared with the following parties in specific circumstances:
5.1 Service Providers
We work with selected technology and service providers to operate our services. For example, we have technical connections with bKash, Nagad, Rocket, and Upay for payment processing. These partners operate under strict confidentiality agreements and may use the information received only for the specified purpose.
5.2 Game Providers
Relevant session and gaming data may be shared to operate software from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios. Use of this data outside of game-related purposes is prohibited.
5.3 Legal Obligations
Information may be disclosed in response to court orders, valid requests from government authorities, or legal requirements. In such cases, we provide only the information that has been requested.
5.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. If such a change occurs, we will give advance notice and confirm your consent in accordance with the new policy.
Cookies and Tracking Technologies
The e2bet platform uses cookies and similar technologies to function properly and to improve the user experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
- Functional Cookies: Used to remember language preferences, display settings, and other personalizations.
- Analytics Cookies: Used to understand which features are used most; completely anonymized.
6.2 Cookie Controls
Most browsers offer the option to block or delete cookies. However, disabling essential cookies may limit some features of the platform.
Data Retention Period
e2bet retains your information only for as long as necessary and for the purposes intended. Even after an account is closed, some information may be retained for the following reasons:
- Financial records — for the period required by applicable law
- While an investigation into fraud or a dispute is ongoing
- For the time needed to establish or defend legal claims
Once the retention period ends, information is securely deleted or anonymized.
Your Rights and Options
You have certain rights over your personal information, and e2bet is committed to upholding them.
8.1 Right of Access and Correction
You may request a copy of the information we hold about you. If any information is incorrect or outdated, you may request a correction. General information can be updated directly in your account settings; for other cases, contact the support team.
8.2 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for legal, security, or contractual reasons.
8.3 Right to Object to Processing
You may stop marketing communications or object to the processing of certain information. Such requests can be made through our customer support team.
8.4 Account Closure
You may request to close your e2bet account at any time. In such cases, some information may be temporarily retained to complete any pending transactions.
Protection of Minors
e2bet strictly follows a 21+ policy. Information is not knowingly collected from any person under the age of 21, and such accounts are not approved.
If it comes to our attention that an account is being operated by a person under the age of 21, that account will be suspended immediately and the collected information will be securely deleted. You can learn more about e2bet's commitment to responsibility on our About Us page.
International Data Transfers
Because our platform or technology infrastructure may be hosted in other countries, your information may be processed outside Bangladesh. In such cases, we ensure that adequate protection measures are in place in the country to which the information is transferred.
For international data transfers, we follow contractual protection clauses and industry-standard practices.
Policy Changes and Notifications
e2bet may review and update this privacy policy from time to time. For any significant changes, we will:
- Post a notice in the platform's notification section
- Send a message to the registered email address (for important changes)
- Update the "Last Updated" date at the top of the page
If you continue using the service after changes are made, you will be considered to have agreed to the updated policy. If you do not agree to the new policy, you may request to close your account at any time.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Use the platform's live chat for immediate support. Available 24/7.
For detailed inquiries, contact us by email: [email protected]
For answers to more general questions, visit our Frequently Asked Questions (FAQ) section — you'll find answers to many questions about accounts, payments, and services there.
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